Child Support Specialist II

June 10, 2021
Oroville, CA
Job Type



Under general supervision, performs comprehensive duties as child support services case management team member; establishes paternity and child support orders; searches and locates non-custodial parents and assets; interviews parents and other parties concerning case; prepares legal documents; determines non-custodial parents ability to pay; calculates and collects child support.

FLSA: Non-Exempt

Please NOTE: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience may be evaluated using a pre-determined formula. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question.
Essential Job Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

  • Enforces court orders for collection of child support and health benefits; collects child support.
  • Generates and processes child support cases; establishes paternity and child support orders.
  • Locates non-custodial parents; utilizes a variety of sources successfully complete search efforts.
  • Interviews custodial parents, non-custodial parents, witnesses and other parties to obtain and verify information regarding the case.
  • Communicates and explains child support laws and regulations; assists parties in the completion of forms; searches files and other documents for relevant information.
  • Initiates legal action to adjudicate paternity; obtains orders and evaluates financial status of both parties.
  • Performs case maintenance functions; organizes files; mails correspondence; reviews case information and provides status; assures integrity of data; generates and processes a variety of legal documents to include summons, complaint and other related materials; compiles and analyzes statistics.
  • Performs quality control of child support cases; reviews documentation for accuracy; verifies computer data for reliability; makes corrections as required.
  • Reviews case referrals; screens information for accuracy; requests required documents; verifies and validates computations; negotiates agreement between parties; refers case to legal department if unable to reach agreement.
  • Obtains and analyzes relevant case information; reviews calculation of support for a fair and accurate order; produces wage and health assignments; makes adjustments to correct disbursements and charges discovered during audit.
  • Confers with state, county, government and other private agencies regarding child support cases.
  • Provides limited on the job training.
  • Conducts child support educational presentations; coordinates with community based groups, local media and others in planning, developing and presenting a variety of programs to include outreach, public awareness and educational programs.
  • Adheres to the standards of the Privacy Act of 1974, {U.S.C. § 552A} as amended; maintains and enforces all aspects of confidentiality of client information.
  • Performs other related duties as assigned.

Minimum Qualifications

  • High school diploma or GED equivalent certificate.
  • Three (3) years clerical experience in a social services or legal agency or three (3) years interviewing clients or assessing ability to pay in the collections of debt. A certificate of completion as a Paralegal or an Associate's degree in Administration of Justice may be substituted for two (2) years of the required experience.


  • One (1) year experience as a Child Support Specialist I in the Butte County Department of Child Support Services.
  • Valid State of California driver's license may be required.

Environmental Factors and Conditions/Physical Requirements

  • Work is performed in an office environment, and involves potential for exposure to uncooperative and irate clients.
  • May be required to lift and carry items weighing up to 30 pounds.
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