Community Outreach Coordinator (Part-Time)

City of Westminster, CA
Published
November 18, 2021
Location
Westminster, CA
Job Type
 

Description

Description

DEFINITION
Under general supervision, performs outreach and case management to individuals deemed homeless residents of Westminster, to provide intervention services, assist in obtaining resources from community organizations and government agencies. The primary initial focus of this assignment will be coordinating housing options with local rental professionals. General support of the City's Homeless Operations including, but not limited to, data analysis, analytical support, and report writing related to supporting the police department and City.

SUMMARY
The Community Outreach Coordinator will work directly with our Homeless Liaison Officers (HLO's) in helping to provide assistance for those homeless individuals seeking assistance with temporary and permanent housing. Community Outreach Coordinators will work with County and State housing authorities to find housing for clients who seek assistance and conduct regular meetings with potential clients. Community Outreach Coordinators will respond in the field with our HLO's to conduct regular follow-up visits and work in conjunction with County services such as City-Net, PERT, and OC Mental Health. This position will be responsible for maintaining a compressive case file for those clients contacted by our HLO's and officers in the field.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from Special Operations Commander

Examples of Duties

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • This position serves as a liaison and advocate for assigned clientele as appropriate and needed.
  • Establish and maintain effective and positive working relationships with clientele to provide paraprofessional counseling and case management services.
  • Develop and maintain relationships with various public and private service agencies, community groups, and the faith-based community to obtain services for clients and stay abreast of new trends and practices in community outreach. Assess client needs and characteristics; identify short-term and long-term needs, provide resources and referrals based on client needs and coordinate service delivery plans.
  • Assist police personnel in non-enforcement situations involving homeless clients and obtain appropriate care for clients; assist safety personnel with non-psychiatric emergencies such as transporting clients to substance abuse treatment, may interface with hospital personnel regarding emergency services and recuperative care for homeless.
  • Other related duties as assigned.

Typical Qualifications

QUALIFICATIONS

Knowledge of:

  • Principles and techniques of interviewing and paraprofessional counseling.
  • Social services program and providers available.
  • Networking approaches to identify client relevant support services.
  • Social perceptiveness and service orientation.
  • Communicate effectively both orally and in writing.
  • Basic English grammar.
  • Basic math calculations.
  • Modern office methods and practices including proficiency with office automation software and records management computer systems.
  • Operation of modern office equipment to include windows computer operating systems and software, scanners, printers, copy machines, fax machines and other devices as required.
  • Police terminology and law enforcement codes.

Ability to:

  • Establish and maintain positive working relationships.
  • Communicate effectively with persons displaying psychological and substance-induced behaviors such as depression, anger and confusion.
  • Communicate orally and sufficiently to secure information from clients, convey information on services available and to make effective referrals to services needed.
  • Operate a computer.
  • Document and record information electronically and in written format.
  • Maintain reports, logs, files and database.
  • Write clean and concise reports.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

  • Bachelor's degree in psychology, counseling, human services, social sciences, social work or a related field and the equivalent of three years of applicable work experience.

Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver's License by time of appointment.

Supplemental Information

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to inspect City development sites, to operate a motor vehicle, and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Closing Date/Time: 11/28/2021 5:00 PM Pacific

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