Direct Loan Coordinator and Financial Aid Counselor (509603)
The Direct Loan Coordinator and Financial Aid Counselor performs functions under the general supervision of the Associate Director of Financial Aid Counseling, but works independently to provide a variety of coordinating and advising services in support of the Financial Aid Counseling Unit. Performs functions related to the functional and technical Student Loan Programs, the Financial Aid application processes and awarding cycles, as well as student and parent counseling. The position is responsible for maintaining a high level of knowledge regarding Financial Aid programs that attracts, retains, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. This position maintains a high level of expertise in Financial Aid requirements, processes, and regulations to facilitate quality customer service and financial aid advising in supporting students' decision to apply and attend SJSU. The Direct Loan Coordinator and Financial Aid Counselor will develop and maintain accurate and transparent financial aid documentation and work flow in order to maintain levels of productivity and quality of financial aid counseling for prospective and continuing students.
- Administers and coordinates financial aid loan programs offered by the Financial Aid Office such as the Federal Direct Loan Program which includes the Subsidized Stafford Loan, Unsubsidized Stafford Loan and PLUS Loan, as well as the Alternative Loan Program.
- Serves as a liaison with a variety of private lenders, loan services and COD. Monitors transactions and works closely with the Bursar's office to ensure the timely disbursement and return of loan funds.
- Works with Associate Director and Senior Counselor to implement the Default Management program to meet federal compliance.
- Conducts Entrance, Exit Loan Counseling, and provides financial literacy workshops as needed.
- Assists in the Reconciliation process of Direct Loan disbursements between PeopleSoft and Common Origination and Disbursement (COD) Web site for program compliance and accuracy.
- Assists students at the front counter or thru virtual means answering questions during drop-in hour and provides phone coverage. Responsible for explaining to students and parents the various documents that may be requested for the application process, including verification forms, tax returns, etc.
- Reviews and verifies that appropriate documents have been submitted by the student to determine the student's admission eligibility under the various Chancellor's Office and campus regulations and procedures.
- Investigates complaints and questions from students who raise concerns about their progress in the Financial Aid application or process to a point of resolution.
- Attends conferences and seminars regarding financial aid eligibility criteria and processes. Makes on and off campus presentations and represents San Jose State University at informational fairs and forums.
Knowledge, Skills & Abilities
- Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
- Ability to reason logically; ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
- Ability to carry out very complex assignments without detailed instructions
- Ability to advise students individually or in groups on varied and complex matters
- Ability to compose and appropriately format correspondence and statistical data reports.
- Knowledge of software applications: word processing, spreadsheet, database management
- Ability to perform accurately in a detail-oriented environment
- Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in higher education/student affairs, counseling, or related field
- Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
- Master's Degree in higher education or similar field
- 5 years of in-house general financial aid experience - from application to disbursement - FAFSA completion, awarding students and revising awards
- 3 years of experience working with federal & alternative loan process
- 2 years of student counseling experience relaying information to students and families on their financial aid eligibility
- 2 years of experience of presenting to students/families thru in-person or virtual means
- Experience with online document retrieval system (On-Base) and CMS financial aid experience
Classification: Student Services Professional III
Anticipated Hiring Range: $4,691/month - $4,750/month
Salary Range: $4,691/month - $6,683/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: January 9, 2022 through January 30, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to email@example.com.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Closing Date/Time: Open until filled