Front Desk CS Admin

Big Joe California North Inc
July 21, 2021
Hayward, CA
Job Type


Position Summary
Front Desk CS/Administrative Assistant needed for a very busy front desk. This role provides the first impression our customer has of the company. It requires a customer-centric, detailed person. This is a great opportunity for someone interested in learning and growing with the company. We are looking for someone who is technology savvy, with solid proficiency in MSWord and Excel is mandatory.
Duties and Responsibilities:

  • Greets walk-ins and incoming calls with a friendly customer-centric approach with a willingness to help
  • Manages all phone lines, qualifying the customer and directing calls appropriately, including logging of all incoming calls.
  • Customer Card tracking and updating in Netsuite to provide all departments the information needed to help the customer/client
  • Responsible for office and breakroom supply orders via Amazon and, and responsible for restocking
  • Handles incoming and outgoing mail for all departments
  • Email management for multiple inboxes
  • File management, including scanning, uploading, and saving business documents
  • COI request and organization/distribution of COI's
  • On occasion accepts payments for purchases/rentals/services partnering with sales and/or accounting
  • Work with HR on some HR Admin tasks
  • Assigned some stretch projects as they arise

Working hours: 8:00 am 5:00 pm


  • 1- 2 years of office experience and 2 yrs Customer service experience
  • Knowledge of MS Word and MS Excel
  • Dependable/Punctual Strong Communication
  • Outgoing personality, customer-friendly and service-oriented
  • Excellent written and verbal communication skills
  • High level of integrity and dependability


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