Office Assistant II – ITS Administration – Extra Help

November 20, 2022
Napa, CA
Job Type


The Napa Valley

The Napa Valley - Internationally known for its fine wines, exciting restaurants, and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, and cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning, and attractive quality of life provide the ideal mix of small-town living and big-city amenities.
County of Napa as an Employer
The County of Napa is a highly respected employer within the local community as well as throughout the region. We offer rewarding and challenging work, flexible hours, competitive salaries, a comprehensive benefits package, and tremendous opportunities for career growth. At the County of Napa, we truly value our employees and are committed to diversity in our family-oriented environment. This is why we are the Employer of Choice for more than 1,400 employees.

As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity, and Innovation.

The Position
Napa County's Information Technology Services (ITS) Department is looking to fill an Extra Help position for a specific project in the department. The candidates selected will typically work 29 hours or less per week until the completion of the project.
Extra help assignments are non-benefited and may be used for on-call needs up to 29 hours per week ( up to 1,000 hours per fiscal year)


1. This recruitment closes at 5:00 PM PST on Friday, December 2, 2022.

2. Candidates will be screened for minimum qualifications during the week of December 5, 2022.

3. Candidates will then have their supplemental responses scored by subject matter experts the week of December 12, 2022

4. Only the most qualified applicants from this process will be placed on the eligibility list and referred to the hiring manager for a potential hiring interview.

Human Resources reserves the right to make changes, additions, or deletions to the examination dates/processes.
Example of Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Answer routine questions from staff and public; answer phones and provide routine information to the public, internal and external staff; transfer incoming phone calls to appropriate staff; refer questions from walk-ins and phone inquiries on department policies and procedures to the appropriate staff member; operate office machines (e.g., printers, computers, copy machines, fax machine and phones) in the course of the routine business day; disseminate information by phone, mail, email or in-person to staff, other departments or agencies; sort documents for filing according to an established alphabetic, numeric or coded procedure; input data into a computer-based file or data-based file using a keyboard or other standard data input equipment; file materials (e.g., documents, logs) using various filing systems (e.g., alphabetic, chronological, numeric, subject matter) to organize and maintain documents for future reference; prioritize work assignments and in-basket materials to ensure completion within established time frames and by expected deadlines; schedule meetings for staff using Microsoft Outlook; compose standard letters/memos in response to public/staff correspondence; proofread forms, letters and written reports for accuracy and completeness; read incoming mail to determine disposition; distribute mail to internal and external employees using the interoffice mail system; maintain records, logs, rosters and graphs on personal computer for department using Microsoft Word, Excel, or PowerPoint; process applications, petitions and other documents as they are submitted by internal and external customers; setup paper and electronic files to maintain copies of documents (e.g., logs and graphs) for department use; unpack incoming supplies and or materials; verify incoming shipments of goods, supplies and or materials against invoices to ensure the order is received and complete; inspect departmental forms for accuracy and completeness (e.g., index files, permits, licenses, registration cards); lend support in the preparation of reports, records and presentation materials.



English usage, including spelling, grammar, and punctuation.

Telephone techniques that will ensure exceptional customer service.

Basic to intermediate Microsoft Excel software functions.

Basic to intermediate knowledge of Microsoft Outlook software functions to schedule meetings for staff.

Microsoft Word to maintain department records.

Basic arithmetic (including addition, subtraction, multiplication, division, and percentages).

Correct vocabulary, grammar, and punctuation to prepare clear and concise written documents.

Various filing systems (e.g., alphabetic, chronological, numeric, subject matter) to maintain an organized filing system that would allow for swift and accurate retrieval of documents/information.

Basic office procedures.


Follow oral instructions to complete daily assignments.

Follow written instructions to complete routine assignments.

Operate modern-day business office machines (e.g., fax copy machines and phone systems).

Operate personal computer for the purpose of entering and retrieving information.

Read the English Language.

Interpret the English Language.

Compose and proofread documents, letters, etc., for grammatical errors to ensure corrected documents are released.

Perform mathematical computations to complete basic addition, subtraction, multiplication, and division problems associated with assigned duties.


Interpret written instructions to complete assigned tasks.

Organize assignments to meet established deadlines.

Perform work accurately with attention to detail.

Cultivate cooperative working relationships with others.

Type accurately at 45 or more words per minute to prepare correspondence, letters, and needed documents for department use.


To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is:

One year of directly related general clerical experience.

Equivalent to completion of the twelfth grade, including or supplemented by general clerical training.

License or Certificate:
Certain positions assigned to this class may require possession of a valid California Driver's License.


Certain positions may require bilingual (Spanish) speaking skills. If bilingual skills are required, applicants will be required to take and pass a bilingual (Spanish) exam.

*Any license, certification, or registration required for this position shall be maintained (i.e., active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact the County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.


Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

Click here for additional benefits information forPublic ServicesEmployees:



Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

All employees hired into allocated positions or extra help positions will be fingerprinted.


FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.

Closing Date/Time: 12/2/2022 5:00 PM Pacific

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