Police Dispatcher (501150)
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Under general supervision, the Police Dispatcher is the lifeline to sworn personnel and other Department of Police Services (DPS) field units. The incumbent acts as the first point of contact to the public; provides excellent customer service and responds professionally, courteously, and empathetically to persons in various states of mind.
• Answers and screens incoming calls to the police department, which involves conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information.
• Operates police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies; enters and retrieves data for police reports, activity logs and criminal information.
• Utilizes automated dispatch and law enforcement systems and databases to enter, research and retrieve information and provides support to other public safety and community service functions including parking and access services.
• Monitors security and fire alarm systems, and coordinates responses and performs data entry and RIMS Computer Aided Dispatch (CAD) entry; monitors fire and intrusion alarms; periodically monitors the campus CCTV system for unusual or suspicious activity; responds to CCTV alerts, actively monitors observed activity and dispatches resources as needed. Performs other duties as assigned.
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• High school diploma or equivalent. Typically requires one year of full-time, verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.
• Applicants must have completed, or be able to attend and successfully complete, the Police Officers Standards and Training (POST) Dispatcher Course.
• Applicants who do not possess a POST Dispatcher Certificate will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass a POST background investigation, physical and psychological examinations, drug testing, and related requirements.
Knowledge, Skills, & Abilities
• Typical knowledge of: legal codes, requirements, procedures, and techniques for receiving complaints and calls for service, and for dispatching and communicating with campus officers in the field; public safety-related agencies and the respective communication protocols; and geographical layout. Typical knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research, and retrieve data as necessary.
• Ability and specialized skills to: effectively and phonetically use the English language; speak clearly and concisely; follow oral and written instructions; transfer information accurately; handle a wide range of interpersonal interactions effectively; learn the use of applicable automated dispatch and law enforcement systems and databases; learn standard broadcasting procedures and Federal Communications Commission (FCC) rules regarding law enforcement radio transmissions; and effectively converse using police radio systems.
• Ability to accurately evaluate information and situations, and make appropriate decision in routine, non-routine, and emergency situations; independently respond and act quickly; read maps and floor plans to provide directions to officers in the field; accurately interpret written policies, follow oral and written instructions, and transfer information.
• Provide clear and concise verbal directions quickly and accurately; present and summarize information in a variety of written formats, using clear and concise language; establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals; and ability to maintain the confidentiality of sensitive information.
Pay, Benefits, & Work Schedule
• The university offers an excellent benefits package, including but not limited to; medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: 8800 - Police Dispatcher
• The anticipated HIRING RANGE: $3096 -$4300, dependent upon qualifications and experience. The salary range for this classification is: $3096 -$5602 per month.
• HOURS: Full Time; Shift rotates and includes evenings and/or weekends.
• REG: This is a Regular position with a one-year probationary period.
• This job opening has been re-posted and will remain OPEN UNTIL FILLED..
• This position is a sensitive position as designated by the CSU.
• In addition to a thorough background investigation in compliance with POST standards, the selected candidate must pass a fingerprint clearance (LiveScan).
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
Closing Date/Time: Open until filled