Police Support Services Supervisor

City of San Rafael, CA
May 25, 2023
San Rafael, CA
Job Type


$8,304 - $10,093 per month

(Salary effective 7/1/23 will be $8,436 - $10,254)

Plus excellent benefits


THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment.

San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience.


The City of San Rafael Police Department is seeking a full-time Police Support Services Supervisor. This

is a civilian position responsible for the supervision and effective operation of the Police Department's Communications and Records operations, including business office, dispatch, evidence and records. . Responsibilities include the supervision of civilian support staff and other assigned personnel, including planning, organizing, and reviewing the work of assigned civilian personnel.


  • Has a strong police records and or dispatch background.
  • Demonstrates through actions a strong customer service work ethic.
  • Encourages teamwork and is able to work collaboratively with others.
  • Continuously looks for ways to streamline and operate efficiently.
  • Can change priorities quickly, identify and resolve problems and make sound decisions.
  • Is a natural leader who is able to effectively coach, train, motivate, evaluate and provide leadership to staff.
  • Leads by example and empowers staff to do the same.
  • Thrives in a fast-paced environment, handling multiple tasks simultaneously, while making logical decisions and meeting deadlines.

This position performs the following essential job duties:

The duties described are representative of those that must be met by an employee to successfully perform essential job functions. Additional duties may be performed as required.

  • Plans, organizes, assigns, directs, and reviews work and activities of subordinate personnel; provides supervision, training, counseling, and performance evaluation of supervised employees.
  • Develops and implements goals and objectives, policies and procedures, and performance standards for the work unit.
  • Develops, plans, supervises, reviews and evaluates training activities; supervises the training program for new employees.
  • Maintains security of police records, ensuring that information is released in accordance with related laws and dependent policies.
  • Supervises the collection, retention and destruction of departmental documents and information.
  • Ensures compliance with criminal and civil subpoenas and may testify in court proceedings.
  • Supervises and directs the proper processing, maintenance and release of police records and evidence in accordance with all applicable laws, Public Records Act, rules and regulations; monitors and interprets changes in applicable laws for staff and assigned personnel.
  • Prepares a variety of periodic and special reports related to areas of assignment, including correspondence, procedures, and other written materials; documents related training and submits reports mandated by local, state and federal agencies.
  • Compiles statistical data or directs such activities and prepares routine reports; conducts records audits.
  • Ensures adequate inventory of supplies and equipment within areas of responsibility; requests equipment maintenance and repair as necessary.
  • Develops, implements, monitors and maintains multiple automated systems such as CAD/RMS.
  • Supervises the installation, upgrade, operation and staff training of all computer related hardware and related software applications.
  • Acts as the CLETS Agency Terminal Coordinator.
  • Acts as the RIPA Agency Liaison.
  • Oversees CIBRS and NIBRS records and ensures all information is in accordance with applicable laws and policies.
  • Participates in budget administration and preparation; submits justification for equipment and personnel resources; creates and submits completed staff work and reports.
  • Serves as liaison to other law enforcement agencies with regard to dispatch and records related inquiries.
  • May operate department specific equipment.
  • May perform the duties of those supervised or related duties as required.

To be eligible for this position, you must have knowledge of:

  • Modern police methods and procedures.
  • Principles, practices and operating characteristics of manual and automated records management and dispatching systems used in municipal law enforcement environments.
  • Standard telephone, teletype and radio broadcast procedures, and the applicable rules and regulations of the Federal Communications Commission.
  • Statutory and case laws and ordinances related to evidence, property and records.
  • City and Department polices and procedures.
  • State and Federal regulations regarding records retention, distribution, and destruction.
  • Pertinent Federal, State and local laws, codes, and regulations.
  • Information technology, personal computers and related software applications.
  • Principles of supervision, training, employee appraisal, discipline and development.
  • Information technology, personal computers and related software.

To be eligible for this position, you must have the ability to:

  • Read and interpret documents such as rules, operating and maintenance instructions.
  • Select, train and instruct assigned personnel in work procedures.
  • Act quickly and calmly in emergencies.
  • Operate public safety communications equipment.
  • Write routine reports and correspondence.
  • Clearly speak to customers and groups of employees.
  • Communicate effectively both verbally and in writing.
  • Interpret and explain laws, rules, regulations and technical procedure manuals.
  • Establish and maintain cooperative relationships with the public and fellow employees.
  • Supervise, train, evaluate, schedule and organize the work of subordinate personnel.
  • Effectively mentor and develop subordinate employees.
  • Maintain confidentiality regarding sensitive information.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


  • High school graduate or equivalent. Additional coursework education of 60 semester units of college work at an accredited institution preferred.
  • Five (5) years of related experience and/or training in records, evidence, dispatch, or equivalent combination of education and experience, with at least two (2) years in a lead or supervisory capacity.
  • Two (2) years of experience as a CLETS Full Access Operator is highly desirable.
  • Possession of a P.O.S.T. Dispatch or Records Certificate is preferred.
  • Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to video display and frequently works in inside environmental conditions. The employee occasionally works in evenings or weekends. The noise level in the work environment is usually quiet. Hazards are moderate, fairly predictable and protected against.


City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application. The examination process may include the following application appraisal and oral board interview examination. The passing point for the oral board examination final score will be 70%. Note: Prior to appointment, candidate must pass a pre-employment physical, background check, driving record, and fingerprinting. To file an application, go to: www.calopps.org. Select "Member Agencies". Select "San Rafael". Follow this link to submit your application:

For more information about the City of San Rafael, please visit www.cityofsanrafael.org.

Reasonable Accommodation : The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 before the test date. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Such accommodations must be requested by the applicant.


The City of San Rafael offers a highly competitive compensation and benefits package. This position is FLSA exempt, is represented by the San Rafael Police Association (SRPA), and receives the benefits as listed below:

  • Monthly Salary: $8,304 - $10,093
  • Retirement: The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in Cal PERS (this is part of the 37 Act County System).
    • Classic Employees (Tier 2) - 2% at 55 formula, average of three yearsof highest compensation.
    • PEPRA employees - hired after 1/1/13 or Classic employee with 6- month break in service are eligible for a 2% at 62formula, highest 3 year average compensation.
  • Health Insurance: Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $828.82; Employee+1- $1,658.38;Employee+Family- $2,156.00;Waive Coverage $300.00)
  • Life Insurance/Accidental Death & Dismemberment: $5,000 each
  • Dental Insurance: Fully paid premium for employee and eligible dependents
  • Vision Insurance: Fully paid employee premium - Employee responsible for cost of eligible dependent coverage
  • 457 Deferred Comp: Employee participation optional
  • 125 Plan: Employee participation optional
  • Annual Leave: Vacation - 10 days per year for the first three years, 12 days of Sick Leave per year, 13 Holidays.
  • Gym Reimbursement: Up to $600 per year ($50 per month)
  • Bi-Lingual Pay: Up to 10% - dependent upon level of fluency
  • Social Security/SDI: The City of San Rafael does not contribute to social security or SDI.
  • Work Week: 40 hours per week/4 days per week/10 hours per day.

Recruitment Contact

Contact phone:


Contact email:


Closing Date/Time: Until filled

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