Los Angeles Metro
March 25, 2020
Los Angeles, CA
Job Type


Basic Function
Directs the overall activities of a functional unit within the Information Technology Services (ITS) department to deliver quality projects as well as providing user support services within the agency. This position will support the Transit Operations Applications Team.
Example Of Duties

  • Develops and maintains customer partnerships, internal and external, to ensure alignment to agency objectives and achievement of business goals
  • Coordinates IT project management oversight activities with all Metro departments and resources, including consultants, contractors, and vendors
  • Supervises and directs assigned staff and subordinate management in planning, design, construction, implementation, installation, training, and maintenance of enterprise-level software application systems
  • Determines, prioritizes, and implements, through assigned staff, proof of concept projects that impact the customer experience
  • Develops short- and long-range plans; establishes priorities and goals/objectives for assigned functional areas
  • Establishes and monitors the unit's annual project objectives, KPIs (Key Performance Indicators), schedules, and budget
  • Develops studies and reports to evaluate productivity of functional areas and eliminate impediments to peak performance
  • Researches and investigates emerging technologies and collaborates with other IT units, Metro departments, and private sector entities to promote new technology beneficial to the agency
  • Presents research and project findings with other public/private entities at transit and technology conferences, Metro Board, executive management committees, etc.
  • Develops and manages the unit′s operating and capital budgets, monitoring and controlling expenditures, initiating procurements, approving payment of invoices, and developing financial and administrative studies and reports
  • Directs and manages in the preparation of requests for proposals (RFPs); participates in proposal evaluation, vendor selection, and contract negotiation processes; monitors progress of consultant firms and recommends payment for their services
  • Enforces and monitors the department's programming standards, information security, business continuity, disaster recovery, and safety programs
  • Coordinates and executes Metro′s business continuity plan in the event of system failure
  • Reviews, approves, assigns, and manages requests for ITS services
  • Enforces and ensures compliance with all applicable standards to ensure interoperability between software application systems, databases, programming interfaces, and operating systems
  • Enforces and ensures adherence to all security measures required to protect the safety and integrity of all information contained within agency systems and from attacks by internal and external forces
  • Prepares monthly reports for Board of Directors and executive committees as required
  • Prepares and presents monthly status briefing for Metro s executive management and compiles monthly published report for financial staff, FTA (Federal Transit Administration), and Metros executive office as required
  • Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
    May be required to perform other related job duties

Requirements For Employment
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:


  • Bachelor's Degree in Computer Science, Management Information Systems, Electrical/Electronic Engineering, Business Administration, Public Administration, or a related field; Master′s Degree in a related field preferred


  • Five years of relevant management-level experience in strategic planning, resource budgeting, customer relation and personnel management, and leading a diverse team in information systems administration and management functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

  • Experience utilizing Bus and Rail Fleet Management Systems, including Advanced Transportation Management System (ATMS)
  • Experience developing web applications utilizing iOS, Android, and/or Windows
  • Experience developing and managing Enterprise-Wide Wi-Fi, Cloud, and Video Systems

Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions


  • Theories, principles, and practices associated with information technology system design methodologies, application architectures, relational database design and structure, networking, IT security, programming, web, mobile, geospatial, IoT (Internet of Things), AI (Artificial intelligence), VoIP (Voice over Internet Protocol), SMS (short message service), VR (virtual reality), digital IO (input/output), big data, social media, analytics, cloud services, APIs (Application Programming Interface), VM (voicemail), latest hardware/software technology, LTE (Long-Term Evolution) cellular communications, Wi-Fi (Wireless Fidelity), digital display technology, and interactive kiosks
  • Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
  • Design and management of large, on-line, real-time computer and communications systems
  • Systems development and implementation life cycle methodology and practices
  • Software programming languages, practices, and techniques
  • Transit operations, including scheduling, bus and rail, service analysis, street network topology, surface planning, equipment maintenance, access policies, microtransit, demand response, ride hailing, and autonomous vehicle technology
  • Customer/consumer experience, such as rider touchpoints, first/last mile, transfer proximity, bicycling, e-vehicles, electronic fares, trip planning, real-time geospatial processing, mapping, UX/UI (User Experience/User Interface), voice/chat/SMS support, and digital display content
  • Project/program management theory, techniques, and tools
  • Administrative, financial, and generally accepted business practices and concepts
  • Modern management theory
  • Labor policy, workforce management, and teambuilding


  • Planning, organizing, and directing an information technology department
  • Planning and managing large-scale multi-faceted technology development projects from inception to post-implementation
  • Developing new technology strategies for transitioning the agency for the future
  • Creating new business capabilities via creative use of technology
  • Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
  • Determining strategies to achieve goals utilizing a project management approach
  • Communicating effectively orally and in writing
  • Interacting professionally with various levels of employees and outside representatives
  • Supervising, training, and motivating assigned staff


  • Partner and collaborate with public and private enterprise to create new products for the market that also benefit public transit
  • Creatively initiate environments conducive to the success of a new business/program/project start up
  • Create, test, and implement pilot projects to demonstrate new technologies
  • Analyze and understand complex problems holistically
  • Identify, assess, and mitigate risk factors
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Prepare comprehensive reports and correspondence
  • Develop system standards and best practices
  • Plan financial and staffing needs
  • Read, write, speak, and understand English

Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (SDR)
*Open to the public and all Metro employees**This is an At-Will position and employee serves at the pleasure of the hiring authority.
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Closing Date/Time: 27-APR-20

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